Privacy and Trading Policies

The general Terms and Conditions of Sale applicable to purchases made from Icon Research Ltd can be downloaded from the About Us section of this website. Additionally, other policies apply regarding privacy and when trading using the on-line shopping facility on our website, or ordering via credit card by phone or email. These are detailed below.

Privacy Policy

Personal information that is collected by Icon Research will not be sold, traded, or made available to external parties. We may store personal data such as email addresses, postalĀ  ddresses, telephone numbers etc to enable us to provide full customer support and advise of future products that may interest you. In general, we will only collect and save information in accordance with data protection laws. Specifically, we will not hold credit/debit card information as detailed below. The Policies Below Relate to Online Shopping and Telephone/Email Credit/Debit Card Payments

Retention of Credit/Debit Card Information

When credit card details are given over the telephone or forwarded by email, these details will be entered on-line by the Icon Research associate and will not be stored or retained in any form. This means that credit card details will have to be stated at each and every transaction. When customers order directly using the on-line shopping facility, credit and debit card details are not available to Icon Research. Records of items purchased will be retained in order to confirm warranty eligibility and to facilitate customer technical support.

Delivery

Delivery charges are shown for different parts of the world and are a one-off charge for each shipment, regardless of the number of items in the order. Shipping will be by international courier, typically Fedex or TNT or similar. Items will normally leave the Icon Research warehouse within 24 hours of ordering.

Returns Policy

Items ordered on-line can be returned for credit within 30 days of shipment provided that they are in new and re-sellable condition and all return shipping charges have been pre-paid. It is advisable to contact the factory to ensure the most reliable means of return shipping.

Any Queries ?

If you have any queries or comments on our on-line shopping facility, please contact us by phone or email at the numbers/addresses indicated.